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Polk County Sheriff’s Phone# 863-298-6200

If in an emergency Dial 911

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Each inmate booked into jail receives an Inmate Handbook of rules and regulations that contains the rights and responsibilities of a Polk County Jail inmate. It also describes acts prohibited in the detention and types of disciplinary action which may be taken if an inmate commits any of the prohibited acts. If an inmate does not follow these rules, administrative, disciplinary and/or legal action could be taken.

If an inmate cannot read or is blind, the Inmate Handbook Rules and Regulations shall be read to them and verbally explained. Bilingual deputies shall be utilized for this purpose if the inmate does not speak English.

Felony and Sex Offender Registration

The Sheriff's Processing Center, located at 7101 De Castro Road in Winter Haven, processes felony offender and sexual offender registrations. In order to expedite the registration process, appointments can be made by calling 863-292-3421 Monday through Friday. Registrations are done Monday through Sunday, 7:00 a.m. to 7:00 p.m. The first registration will begin at approximately 7:15 a.m. and the last registration time is 6:15 p.m. Appointments are highly recommended and will take precedence over walk-ins.

Inmate Mail

The Polk County Sheriff’s Office contracts with Smart Jail Mail, which involves kiosks in all housing units for inmates to use, to send and receive written communications with loved ones. This digital mail system further streamlines PCSO operations and ensures the safety and well-being of inmates and staff, for a nominal fee.

Please click here to set up your Smart Jail Mail account:

Inmates will no longer receive postal mail (with the exception of legal mail - see below), however, if postal mail is your only option (if you do not have a computer or with which to set up a Smart Jail Mail account) you may send postal mail to the following address, and it will be scanned and then emailed to the inmate via Smart Jail Mail:

PO Box 1848
Pinellas Park, Florida 33780

The Inmates Name and ID number must be clearly printed on the outside of the envelope or postcard to ensure the mail is posted to the current account. All inmate postal mail, with the exception of legal mail, will be scanned into the system and available to the inmates to view via the inmate Smart Jail Mail kiosks.

Legal mail from an inmate’s attorney on record shall be clearly identifiable and marked appropriately as legal mail. All legal mail shall be mailed to the following address:

2390 Bob Phillips Road
Bartow, FL 33830

Inmate Telephone System

PCSO provides a collect-calling system for inmate use through a contract with Securus Technologies. The system allows inmates to make collect calls only. No incoming calls can be received by an inmate. To establish an account with Securus, please contact them at 1-800-844-6591, or visit